We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for up to 15 days from the date of delivery of the product. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return up to 15 days from the date of receipt of the product.
You may return the boots if you need a different size, they are defective, or you just don't like them. Custom made boots are no return unless there is a workman ship problem.
If your boots do not fit it is your responsibility to email us, so we get the information correct, and we will get a return number for the boots. This must be done within 15-day's of receipt. You must send them to the address supplied with a note inside saying what the problem is and what size you need. The return package must also contain a check, money order, or cashier check for $23.00 to pay for the supplier to re-send the replacement boots to you. Try on your new boots on carpet so they do not get scuffed on the bottom. If you return worn boots to the supplier they will take a picture of the boots, and return them to you.
If there is a defect in your boots, "DO NOT" wear them, if they are worn the supplier will not take them back. Email us and we will get a supplier paid return for the product to them for replacement.
Any purse must be returned within 15 days. Any purse showing wear will not be accepted. Although, American West Purses have a lifetime guarantee from the manufacturer.
Returns must be made within the first 15 days. If you return a product within the first 15 days there will be a restock fee of 20% deducted from the refund amount. Your money will be returned as soon as we receive notification from the supplier that the product has been received.
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